Refund policy

ALL SALES ARE FINAL

NO RETURN EXCHANGE POLICY

Our art glass is hand created and not manufactured. Small blemishes in the glass and variances in size and shape of the shades and art glass pieces are inherent to hand blown glass. 

Lighting fixtures may not be returned or exchanged. 

Art glass pieces and shades can be exchanged once within a 90 day period or returned for store credit.

Shipping fees apply.

Glass Classes are refundable and transferable 24 hours or more prior to the class date. 

MADE TO ORDER ITEMS

If the piece you order is not in stock then we'll make it to order. You will receive and email with tracking information when your item is shipped.

Made-to-order art glass pieces and lighting ship in 6 - 8 weeks.

IN-STOCK ITEMS

In stock items ship on a weekly basis and generally take 5-10 business days to arrive. Let us know if you need it sooner.

SHIPPING PROCESS

Items ship via UPS. We'll contact you when your order is ready for shipment. We are unable to ship to PO Boxes.

 

Glass shades and light fixtures ship separately.

Hubbardton Forge Lighting fixtures are shipped in specialty packaging. 

 

REPLACEMENTS, WARRANTIES & DEFECTIVE ITEMS 

Replacements for broken or damaged shades can be purchased if needed.

WARRANTY

All Wimberley Glassworks products are covered by a Limited Warranty for ten years in a residential application, and five year limited warranty in a commercial application. 

All Hubbardton Forge lighting products are covered by a Lifetime Limited Warranty by Hubbardton Forge in residential applications, and a five year limited warranty in commercial applications. 

See details in their full Terms of Service online at hubbardtonforge.com.

DEFECTIVE ITEM

Please inspect your shipment upon arrival and report any issues within 10 days.  Contact us and provide images of the defective item to verify replacement.

Wimberley Glassworks/Hubbardton Forge will pay return freight for damaged or defective items within a maximum 30 day period. A UPS label will be issued via email for return shipment.

Improper return packaging that results in damage to the fixture or its components may affect credit. Defective items must be available for pickup within 30 days of issuance of label or arrival of replacement. Merchandise cannot have been installed (including clipped or cut wires), modified or used in any way. 

Art glass and lighting products returned as defective which are found to be not defective will be shipped back to the customer. The customer will be responsible for all shipping costs incurred for the return of the non-defective product.

 

Thank you for your purchase. We want you to be happy with your art glass choices and enjoy!