Shipping policy
SHIPPING PROCESS
Items ship via UPS or USPS. All our packages are double boxed to protect the contents, with the exception of Hubbardton Forge Lighting fixtures that are shipped in specialty packaging. We are unable to ship to P.O. Boxes.Glass shades and light fixtures ship separately. You will receive and email with tracking information when your item is shipped.
DAMAGED SHIPPING CLAIMS
We expect shipments to arrive at their destination in good condition. Please inspect your shipment upon arrival and report any issues within 10 days to be eligible for replacement.
If there is a problem, please contact Sales/Customer Service to discuss. All returns must be pre-authorized by the Customer Service team.
REFUSED/UNAUTHORIZED RETURNS
Unauthorized packages will be sent back and your account will be billed for outgoing freight charges. Packages “refused” upon delivery for return to Wimberley Glassworks or Hubbardton Forge will be billed for return freight.
RETURN SHIPPING DEFECTIVE ITEM
To return your damaged product, use the UPS label provided by our Sales/Customer Service Team via email. You can mail your product to: Wimberley Glassworks, 6469 Ranch Road 12, San Marcos TX 78666, United States.
RETURN SHIPPING EXCHANGED ITEM
All sales are final with no refunds, although items can be exchanged within 90 days, or returned for store credit. Shipping expense is incurred by the customer.
Contact Sales/Customer Service to discuss. All returns must be pre-authorized by the Customer Service team.
You will be responsible for paying for your own shipping costs for returning your item and to receive the replacement. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.